Incivility harms campus climate and the health of the people who work and learn at Hawaiʻi Community College.
Researchers Pearson and Porath, studied incivility and its effect on the workplace and they found, that among workers who’ve been on the receiving end of incivility:
- 48% intentionally decreased their work effort.
- 47% intentionally decreased the time spent at work.
- 38% intentionally decreased the quality of their work.
- 80% lost work time worrying about the incident.
- 63% lost work time avoiding the offender.
- 66% said that their performance declined.
- 78% said that their commitment to the organization declined.
- 12% said that they left their job because of the uncivil treatment.
- 25% admitted to taking their frustration out on customers
You can read more about their studies in this Harvard Business Review article The Price of Incivility.