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E `Imi Pono |
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Business Technology |
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Student Learning Outcomes |
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Business Technology Program SLOs
What do our students need to be able to do “out there” that we’re responsible for “in here”?
Roles: Office Administration, Receptionist, Clerk, Upper division (business administration)
Work as a responsible member of an office team to meet the needs of customers from diverse populations. Work with people as a team Work effectively with diverse populations (disabled, cultural race, religion, sexual orientation, gender, age, etc.) Meet the public Practice customer service—internal and external
Display a professional attitude in the office following general business etiquette and ethics including dependability, honesty, accepting constructive feedback, providing good customer service, and taking pride in work. Positive attitude Take pride in work Respect others’ space Accept constructive criticism Practice work ethics of timeliness, honesty, etc. Be an office professional Demonstrate professionalism in appearance (includes hygiene, inappropriate tattoos/body piercing, and dress), attitude, and work habits Leave personal problems at home Practice confidentiality Survive on the job Work independently (take initiative to find information and solve problems)
Organize, prioritize, and manage multiple personal and professional tasks, making efficient use of time and resources. Manage your time Multitask and prioritize work Schedule meetings
Use current and emerging technologies to produce and communicate (oral and written) error-free and properly formatted documents. Write meaningful business letters Proofread with 100% accuracy Use the transcriber Type at 40 net words Use the calculator at 90 spm Create correctly formatted, mailable documents Use word processing software Learn new technology Keep abreast Develop PowerPoint presentations Communicate effectively Listen and follow directions Receive and disseminate information Taking accurate telephone messages Speak clearly to express feelings and ideas Make effective presentations to a variety of audiences |
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To contact us:
Hawaii Community College Business Education and Technology Division 200 W. Kawili St. Hilo, HI 96720-4091
Phone: 808-974-7327 Fax: 808-974-7755 |
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Use research and decision making skills to solve problems and achieve personal and organizational goals. Screen visitors and calls Think critically Use reference materials Confirm information and sources Solve problems by making informed decisions
Create and manage company files according to records management procedures. Use various filing systems Backup records and files File so they can be retrieved Transfer and dispose of records
Identify and engage in opportunities for professional development. Be willing to learn new tasks Take opportunities for continuous learning Receive instruction in/practice and maintain employment readiness (includes updated resumes, interviewing techniques, and researching the company).
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